Tell us about a time when you felt out of place.

As a support staff from the head office, I sometimes visit branch sites.

From the start, the roles are never the same—

for me, it’s support; for them, it’s someone from outside.

Along with offering resources, there’s always a part of me observing how the branch operates.

On the repair floor, even small interactions, or just passing by, require a switch in how I carry myself.

That difference often makes me feel like I don’t fully belong.

Yet being in this role also gives me a window into challenges I’d never see from headquarters.